People Skills
How to Assert Yourself, Listen to Others and Resolve Conflicts
Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution.
People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency.
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