Dynamic Training has found the following publications to be valuable resources for our clients to draw inspiration and insight in understanding human communication in all its nuances. We do not receive monetary benefit from the sale of these products- and they are available from many retail outlets, but we offer a convenient link through Amazon for you to begin your process in collecting these.
What Great
Trainers Do
The Ultimate Guide to Delivering Engaging and Effective Learning
By Robert Bolton & Dorothy Grover Bolton
Readers will learn how to:
- Organize presentations for maximum impact
- Use activities to connect participants to the content and each other
- Create visual aids that reinforce key points
- Fine-tune their delivery
- Listen actively and read the group
- Address questions and concerns
- Make presentations interactive—involving learners early and often
- Manage the tough moments
- Handle resistance
- Use debriefs, demonstrations, and deliberate practice to solidify performance, improve applicability, and make training stick
- Adapt the course to fit the participants
- Promote positive group process
And much more! Great training doesn’t happen by accident. Accessible and practical, What Great Trainers Do is a one-stop resource for reliable, repeatable learning results.
People Styles
at Work and Beyond
Making Bad Relaionships Good and Good Relationships Better
By Robert Bolton & Dorothy Grover Bolton
Why is it so hard to work well with some people? People Styles at Work...and Beyond presents a comprehensive, practical, and proven method readers can use to:
- Recognize how they come across to other coworkers
- read others' body language and behavior to identify the best ways to work with them
- make small adjustments that will dramatically increase the quality and productivity of their interactions
- find common ground with different people while retaining their individuality
- relate less defensively and more effectively-no matter how others act
The book reveals the strengths and weaknesses of four different people styles, providing practical techniques that work both on the job and off. Now including all new material on personal relationships, parenting, and more, this is the ultimate guide anyone can use to enhance even the most difficult relationships.
Listen Up or Lose Out
How to avoid miscommunication, improve relationships, and get more done faster.
By Robert Bolton & Dorothy Grover Bolton
Want better results? Talk less and listen more.
Listening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities.
When you actively listen, you learn to gather perspectives, bridge differences, and resolve problems. Absorbing what a person is saying, thinking, and feeling sets the stage for dramatically improved relationships and increased professional success.
Listen Up or Lose Out pulls this underused tool out from the shadows and highlights its role in effective communications. Step by step, the book breaks down listening into a set of learnable skills, explaining how to:
- Avoid the urge to criticize, question, or advise
- Focus on the speaker's point of view
- Ask the right questions, in the right order
- Restate the speaker's key points and keep the conversation moving
- Read people's feelings and reflect them back
- Find solutions together.
Skilled listeners experience fewer conflicts, make better decisions, and discover opportunities that others might miss. No amount of talking beats great listening!
People Skills
How to Assert Yourself, Listen to Others and Resolve Conflicts
By Robert Bolton Ph. D.
Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution.
A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you....
People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.
People Skills will show you:
- How to get your needs met using simple assertion techniques
- How body language often speaks louder than words
- How to use silence as a valuable communication tool
- How to de-escalate family disputes, lovers' quarrels, and other heated arguments
Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.
