The Ultimate Guide to Delivering Engaging and Effective Learning
Readers will learn how to:
Organize presentations for maximum impact • Use activities to connect participants to the content and each other • Create visual aids that reinforce key points • Fine-tune their delivery • Listen actively and read the group • Address questions and concerns • Make presentations interactive—involving learners early and often • Manage the tough moments • Handle resistance • Use debriefs, demonstrations, and deliberate practice to solidify performance, improve applicability, and make training stick • Adapt the course to fit the participants • Promote positive group process • And much more! Great training doesn’t happen by accident. Accessible and practical, What Great Trainers Do is a one-stop resource for reliable, repeatable learning results.
Making Bad Relaionships Good and Good Relationships Better
Why is it so hard to work well with some people? People Styles at Work...and Beyond presents a comprehensive, practical, and proven method readers can use to recognize how you come across to coworkers, Read Body language to indentify the best ways to work with them, make adjustments to incrase productivity, find common ground, relate less defensively.
How to Assert Yourself, Listen to Others and Resolve Conflicts
Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution.
People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency.
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